FAQ
Quick answers across Flamel — posts, playbooks, billing, and operations.
Solution-specific questions live at the bottom of each section landing page: Playbooks · Ad Configuration · Billing.
Posts and content
Can I edit a post after it's published? No. Edit directly on the platform, or delete and recreate in Flamel.
Can I edit a Playbook after deployment? The template, yes — changes affect future opt-ins. Deployed campaigns stay unchanged in Meta. Use Open in Ads Manager to edit a live ad.
Hub vs Workspace
What's a Hub vs a Workspace?
- Hub = franchisor (corporate). Read-write on brand assets, playbooks, broadcasts.
- Workspace = franchisee (location). Receives Hub content read-only; manages own socials, ads, posts.
Workspace icon vs Hub icon?
- ShipWheel = Hub
- Layers = Workspace
Can a Workspace user see other workspaces' data? No. Workspaces are isolated. Only Hub admins see cross-workspace data.
Command Center
| Action | Notes |
|---|---|
| Bulk budget update | % or $ across selected campaigns |
| Bulk schedule update | Change start/end dates — Scribe ↗ |
| Bulk pause / activate | Immediately stop or resume selected campaigns |
See the full Command Center doc.
Where do I make changes?
| What | Where |
|---|---|
| Published post content | The social platform itself |
| Playbook template | Paid Social Ads → Playbooks in Flamel |
| Deployed ad creative / targeting | Meta Ads Manager (via Open in Ads Manager) |
| Budgets / schedules across many campaigns | Command Center |
| A workspace's monthly budget | Billing → Budgets |
| A workspace's payment method | Billing → Payment Method (workspace) |
| Billing admin email | Scribe ↗ |
Franchise operations
| Scenario | Guide |
|---|---|
| New franchisee onboarding | Onboard a workspace |
| One owner, multiple units | Multi-unit onboarding |
| Ownership change | Transfer a workspace |
| Two locations combine | Merge or rebrand |
| Location closes | Close a workspace |
Still stuck?
- In-app help button or
support@flamel.ai