Connected Accounts
Connect Facebook, Instagram, LinkedIn, TikTok, and X to publish posts and run ads.
Workspaces own their own connections. Hub admins can connect on a workspace's behalf during onboarding by switching into that workspace's context.
Open Manage → Connected Accounts. Each platform connects via OAuth — Flamel never sees your password.
Pick your side
You connect your own location's social accounts.
| Task | Where |
|---|---|
| Connect Facebook + Instagram | Connected Accounts → Connect Facebook (Instagram Business pulls in via Facebook) |
| Connect LinkedIn | Connect LinkedIn — needs Company Page admin |
| Connect TikTok / X | Same pattern, OAuth flow |
| Reconnect when expired | Connection expired |
You need admin access on the brand pages (editor isn't enough). If you're the franchisee, that's usually you. If pages are corporate-owned, your Hub may need to grant admin first.
During onboarding, you connect socials for the workspace using brand admin access.
| Task | Where |
|---|---|
| Switch into the workspace context | Top-left switcher → pick workspace |
| Run the full connection flow | Scribe: Connect socials, ad account, pixel ↗ |
| Confirm pages, ad account, pixel | Connected Accounts shows status per platform |
| Hand off to the franchisee | After connection, transfer admin if needed |
Why you might do this: new franchisee doesn't have admin access yet, brand pages are centrally managed, or you're setting up before the kickoff call.
Status indicators
| Status | Color | Meaning |
|---|---|---|
| Connected | Green | Working normally |
| Expiring Soon | Yellow | Token nearing expiry — refresh |
| Disconnected | Red | Token expired or revoked — reconnect |
Per-platform notes
| Platform | What you need |
|---|---|
| Admin access to the Page | |
| Business or Creator account linked to a Facebook Page | |
| Company Page admin access (editor isn't enough) | |
| TikTok | Posting permission on the account |
| X (Twitter) | Account access |
Maintaining connections
- Refresh — click an account showing "Expiring Soon" → Refresh extends the token
- Reconnect — for disconnected accounts, click Reconnect and re-authorize
- Remove — Disconnect removes the account; reassign scheduled posts first or they'll fail