Email + SMS
Branded email and SMS campaigns built once, sent per location.
Coming Soon. Email + SMS is in development. The shape below describes the planned product.
Hubs publish templates and brand voice; Workspaces send to their own subscriber list. Each workspace owns its audience and analytics.
Email + SMS will give every workspace its own audience while the Hub keeps templates, voice, and compliance footers consistent. Promotional sends, newsletters, transactional alerts, and SMS reminders all live here.
What's planned
| Feature | What it does |
|---|---|
| Campaigns | One-off email or SMS sends to a list or segment — promo, newsletter, announcement |
| Templates | Reusable, mobile-optimized email layouts with drag-and-drop blocks |
| Subscribers | Per-workspace list management — import, tag, segment, unsubscribes |
| Automations | Welcome series, abandoned-cart, post-visit follow-ups |
| Analytics | Delivery, opens, clicks, unsubscribes, spam reports |
| Personalization | Merge tags like {{first_name}}, custom field interpolation |
| SMS | Short-code or long-code sending, opt-in confirmation, STOP handling |
| Compliance | Automatic CAN-SPAM and TCPA footers, opt-out handling |
How channels divide
| Use case | Best channel |
|---|---|
| Newsletter, longer offers, branded layouts | |
| Time-sensitive reminders, confirmations, short promos | SMS |
| Welcome and lifecycle sequences | Both, typically email-led |
Current alternatives
Until Email + SMS launches, popular alternatives for franchise networks include:
- Mailchimp or SendGrid for marketing email
- Klaviyo if you have an e-commerce angle
- HubSpot if you already use HubSpot CRM
- Twilio or EZ Texting for SMS-only
- Constant Contact for a simpler small-business focus
Most of these can be paired with Lead Forms (Meta Instant Forms) via Zapier or direct integration to route Flamel-captured leads into your email or SMS tool.
Want to be notified at launch?
Reach out to your Flamel CSM, or email support@flamel.ai.