Billing
Stripe-powered per-workspace ad billing — Hub sets the budget, Workspace pays the invoice.
This is per-workspace ad-spend billing (what franchisees pay). For your Hub's Flamel subscription pricing, see Flamel Subscription.
How it works
- Hub connects Stripe and configures fee structure + billing day
- Hub sets a monthly budget for each workspace → creates a Stripe subscription
- Workspace adds a payment method (card or ACH)
- Stripe invoices automatically on each billing cycle
- Both sides see invoices and payment status in their respective Billing views
Pick your side
You set budgets and oversee invoices network-wide.
| Task | Where |
|---|---|
| One-time Stripe setup + fee structure | Hub setup |
| Set / edit / pause workspace budgets | Managing budgets · Scribe ↗ |
| View / retry / void invoices across workspaces | Invoices |
| How playbook spend rolls into billing | Playbook billing |
You manage your payment method and see your own invoices.
| Task | Where |
|---|---|
| Add or update a payment method | Workspace billing · Scribe ↗ |
| Update the billing admin email | Scribe ↗ |
| See your monthly budget and spend | Billing → Monthly Budget |
| Request a budget increase | Billing → Monthly Budget → Increase Budget |
| Download invoices | Billing → Invoices |
Key concepts
| Term | Meaning |
|---|---|
| Budget | The monthly amount a workspace is billed for advertising |
| Subscription | The recurring Stripe charge that collects the budget each cycle |
| Invoice | A Stripe-generated record of each charge (paid, open, failed) |
| Management fee | Optional fee the Hub adds on top of (or subtracts from) ad budget |
| One-time increase | Single additional charge for budget increases mid-cycle |
| Playbook allocation | Committed spend from opted-in playbooks, counted against the monthly budget |
Common questions
General
How does billing work? Hub admins set monthly budgets for each workspace. Stripe creates a recurring subscription and automatically generates invoices each cycle. Workspaces add a payment method and get charged automatically.
What payment methods are supported? Depending on what your Hub admin has enabled: credit/debit cards (Visa, Mastercard, Amex), US bank accounts (ACH), and Stripe Link.
When am I charged? On the billing day set by your Hub admin (e.g., the 1st of each month). Your next invoice date shows on your Billing dashboard.
Hub admins
How do I start billing workspaces? Hub setup walks through Stripe connection, fee structure, billing day, then setting workspace budgets.
Can I change the fee structure after setting it up? Yes — changes apply to future invoices. Existing invoices stay unchanged.
What happens if a workspace's payment fails? The invoice is marked Failed; you can retry from the Invoices page. Stripe also sends automatic reminders to the workspace.
Can I pause billing for a workspace? Yes. Use the action menu on the Budgets page to pause a subscription. The workspace isn't charged until you resume.
Workspace owners
How do I add a payment method? Billing → Payment Method → follow the prompts. Your Hub may also send a setup link. Scribe ↗
How do I change the billing admin email? Billing → Settings → Billing Admin Email. Scribe ↗
Can I increase my budget? Yes. Billing → Monthly Budget → Increase Budget. Pick monthly increase (permanent) or one-time increase (this month only).
Where do I find my invoices? Billing → Invoices. Download PDFs of any invoice.
What if my payment fails? Update your payment method in Billing → Payment Method. System auto-retries. If persistent, contact your Hub admin.
Does opting into a playbook cost extra? No. Playbook spend is part of your monthly advertising budget, not on top of it. If the playbook needs more than you've got, you'll be asked to increase your budget.