The Switcher
How Hub admins move between Hub and Workspace contexts.
The Switcher is the top-left dropdown in Flamel. It's how you change between the Hub view (corporate, network-wide) and any individual Workspace view (one location).
What you'll see
The Switcher dropdown shows everything you have access to:
| Icon | What it is |
|---|---|
| ShipWheel | A Hub — the franchisor / corporate context |
| Layers | A Workspace — one location |
Pick one, the entire app reloads in that context.
What changes when you switch
You see network-wide data and Hub-only tools.
| Visible | Examples |
|---|---|
| All workspaces' data | Aggregated analytics, Command Center, network-wide playbook performance |
| Hub-only tools | Franchise Operations, Organization, Hub Settings, Playbook creation, Ad Configuration audience type management |
| Read-only on workspace-private content | You can preview but not edit a workspace's local posts |
Use Hub view to: build playbooks, monitor the network, approve workspace creative, set workspace budgets, run Command Center.
You see only this workspace's data and tools.
| Visible | Examples |
|---|---|
| Just this workspace's content | Their calendar, drafts, posts, ads |
| Workspace-side tools | Connected Accounts, opt-in flows, payment method, own analytics |
| Hub-distributed content as read-only | Broadcasts on the calendar, Hub templates in the template library |
Use Workspace view to: connect socials on behalf of a workspace during onboarding, troubleshoot a specific franchisee's setup, preview exactly what a workspace user sees.
When you need to switch
| Scenario | Switch to |
|---|---|
| Onboarding a new franchisee and need to connect their social accounts for them | Their Workspace |
| Troubleshooting a workspace's failed playbook deploy | Their Workspace, then check Connected Accounts and Ad Configuration |
| Approving workspace creative on a playbook | Hub |
| Setting a workspace's monthly budget | Hub |
| Previewing what a franchisee sees when they log in | Their Workspace |
| Building a new playbook | Hub |
| Network-wide performance review | Hub |
Tips
- Switch deliberately. The Switcher persists — if you don't switch back to Hub after working in a workspace, your next session opens in that workspace.
- Workspace users only see their own Switcher row(s). Multi-unit owners see each of their workspaces. They never see Hub.
- The icon in the top-left tells you where you are. ShipWheel = Hub. Layers = Workspace. Glance there before making any edit, especially for things like ad configurations or budgets.
What workspace users see
A workspace owner with one location sees one entry in the Switcher (their workspace). A multi-unit owner with several locations sees each. They never see the Hub or other workspaces — those contexts are not available to them.