Welcome to Flamel
Localized content and paid ads at scale, while staying on brand.
Flamel runs on a Hub and Workspace model:
- Hub = franchisor (corporate). Sets brand standards, creates playbooks, distributes content network-wide.
- Workspace = franchisee (location). Receives content, runs local ads, posts to its own social accounts.
Pages where both sides matter open with a Hub admin / Workspace owner tab toggle — pick yours, see only the relevant view.
New here?
Getting Started
Day-one path for both Hub admins and Workspace owners.
Glossary
Hub vs Workspace vs Organization vs Location, and every other term.
The Switcher
Hub admins use this to move between corporate and workspace views.
Franchise Operations
The full onboarding playbook, with every Scribe embedded.
Quick links: Getting Started · Glossary · The Switcher · Franchise Operations · FAQ
Solutions
| Solution | What it does |
|---|---|
| Organic Social Media | Cross-platform scheduling for FB, IG, LinkedIn, TikTok, X. Hub broadcasts + workspace posts. |
| Social Media Ads | Meta campaigns built from Hub-defined Playbooks. Workspaces opt in. |
| Google Ads | Search and Performance Max campaigns by location, deployed via Playbooks. |
| Google Reviews | Network-wide review inbox with templates. |
| Google Business | Manage Business Profile listings, posts, and Q&A per location. |
| Blog | AI-assisted blog editor with SEO tools. |
| Billing | Hub sets budgets, Stripe collects, Workspaces add payment method. |
| NPS Surveys | Measure customer satisfaction by location with one survey program. |
| Email + SMS | Branded email and SMS campaigns (coming soon). |
| Files | Distribute brand assets and operational documents to every location. |
Universal
| Tool | Purpose |
|---|---|
| Dashboard | Daily 60-second check: performance, upcoming posts, alerts. |
| Luna AI | Brand-aware AI for captions, copy, hashtags. |
| Agents | Long-running AI sessions that plan and execute multi-step work. |
| Media | Upload, organize, AI-generate, browse stock. |
| Brand Kit | Colors, fonts, logos, voice, content guidelines — used everywhere. |
Hub Admin
Everything a franchisor needs to run the network:
- Franchise Operations — onboarding, transfers, merges, closures
- Organization — users, roles, permissions, approval workflows
- Hub Settings — analytics config, notifications, branded login
- Connected Accounts — social and ad-account connections
- Locations — the Hub Locations table + custom variables + bulk upload
- Integrations — third-party tools (Mindbody, etc.)
- Flamel Subscription — your Hub's bill to Flamel (separate from Billing, which is workspace ad spend)
Support
- In-app help button or
support@flamel.ai - Troubleshooting for login, expired connections, and upload limits