Franchise Operations

Onboard, transfer, merge, and close franchise workspaces. Every task includes a click-by-click Scribe.

For Hub admins (franchisor). Workspace owners can't run these operations — switch to the Hub context first (top-left switcher).

Each section below is a complete workflow with embedded step-by-step walkthroughs.

Operations

New franchisee signs and goes live. Create workspace, location, social connections, ad config, budget.

One owner running multiple locations. One user, multiple workspaces.

Ownership changes hands. Swap owner, reconnect socials, keep history.

Combine two locations or rename a workspace.

Permanent shutdown. Stop billing, disconnect, delete.

Complete these in order for every new franchisee. Hub admin does steps 1–5; franchisee handles 6–7.

Add the workspace under your Hub and invite the franchisee as Workspace Owner. Scribe ↗

Add the new location's address, phone, hours, neighborhoods, and any brand-specific custom variables. Scribe ↗

Connect Facebook/Instagram pages, link the brand's Meta ad account, and connect the brand pixel. Scribe ↗

Set up audience types, default targeting, lead forms, and CTAs for the workspace. Scribe ↗

Add the workspace to Flamel Billing and create a Stripe subscription at the agreed budget. Scribe ↗

Share the franchisee's Calendly link so they can book their 1:1 kickoff.

The franchisee adds a card or ACH in Billing → Payment Method. Scribe ↗

Browse the playbook shop and submit the first campaign. Scribe ↗

Bookmark these — they're the source of truth for every recurring task. Each link opens the click-by-click walkthrough.

Switch to Hub context (top-left switcher shows ShipWheel icon for Hub, Layers for Workspace)
Have ready: franchisee's full name + email, location address + phone, agreed monthly budget
For franchise transfers/closures: don't delete anything until you've confirmed active campaigns are stopped or moved