Login issues
Password resets, 2FA, locked accounts, browser problems, SSO.
Forgot password
- Click Forgot Password? on the login page
- Enter your account email
- Check inbox (and spam) for the reset email (link valid 24 hr)
- Set a new password
Not getting the email? Make sure you used the right email, then contact support.
"Invalid email or password"
- Check for typos in email
- Check caps lock — passwords are case-sensitive
- Reset password if unsure
- If you have multiple Flamel accounts, confirm you're using the right one
Account locked
Too many failed attempts triggers a temporary lock.
- Wait 15–30 minutes — auto-expires
- Or reset your password — also unlocks
- Still locked after an hour? Contact support.
2FA problems
Lost the authenticator app: contact support, verify identity, they'll reset 2FA.
Codes not working:
- Check phone's time is on "automatic" — drift breaks TOTP
- Try the next 30-second code
- Don't reuse already-used backup codes
Browser issues
| Try | How |
|---|---|
| Clear cache + cookies | Browser settings → Clear browsing data → Cookies + Cached |
| Different browser | Chrome / Firefox / Safari / Edge |
| Disable extensions | Especially ad-blockers and privacy tools |
| Incognito window | Bypasses cached auth |
SSO
- Use the SSO button, don't enter a password
- Confirm your org account is still active
- Sign into Google/Microsoft first, then try Flamel
Still can't get in?
Note any error messages, then contact support@flamel.ai with your account email and a description of what happens.